CURRENT ORDERS & SHIPPING TIMES
IMPORTANT NOTICE FOR PREVIOUS ORDERS
Our shipment that was due on the on 23rd March has still not arrived due to customs issues.
Note from customs clearing agent;
Please note that DAWE have ordered this container for mandatory fumigation due to BMSB cargo that was not declared by another shipper/consignee to be of high risk origin. Once fumigated your shipment will be delivered. The process is roughly 2 weeks.
We have now sent all orders out that we had stock for. We have approx. 200 more orders to get out once this shipment is cleared by customs and delivered to us. Please rest assured that if you haven't already received your order, you have not been forgotten, you will get your order.
Due to the current UK shipping, container and HGV crisis, along with ongoing Covid related delays and production backlog from Jesmonite UK, we are still working hard to get stock here and sent out asap.
As all material is currently made to order, we are unable to issue refunds if you change your mind.
(note: this does not affect your consumer rights, if you find your product is faulty a refund can be issued)
Due to the sheer volume of orders we are unable to respond to every email and call regarding individual orders. If your address has changed please send an email and we will pick this up and change accordingly.
We thank you for your patience & your business during these trying times.