CURRENT ORDERS & SHIPPING TIMES

Due to the current UK shipping, container and HGV crisis, along with ongoing Covid related delays, we are still working hard to get your orders here and sent out asap.

Please see dates below;

If you placed an order before 1/7/21 and have still not received it, we apologise. There has been a shortfall in material. These will be sent out when we receive our next shipment at the end of October.

Orders placed from 1/7/21 - 10/8/21 were due to arrive at the end of September. Due to an unforeseen shipping, HGV driver and container crisis in the UK, this shipment is now due to arrive at the end of October. We apologise for any inconvenience this causes.

Orders between after 10/8/21 & 2/9/21 will be due on the shipment arriving the end of October.

Orders placed from 3/9/21 will arrive are due at the end of November.

As all material is currently made to order, we are unable to issue refunds if you change your mind.

(note: this does not affect your consumer rights, if you find your product is faulty a refund can be issued)

Due to the sheer volume of orders we are unable to respond to emails regarding individual orders. If your address has changed please send an email and we will pick this up and change accordingly.

We thank you for your patience & your business.

 

Jesmonite Australasia

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